Reviews
At Ray's Heating and Air Conditioning The Original, customer satisfaction is our highest priority. We believe that honest reviews are crucial in maintaining transparency and building trust with our clients. This page is dedicated to sharing the experiences and feedback from those who have chosen our services. We invite you to read through the thoughts and comments of our valued customers to better understand the quality of our work and our commitment to excellence.
We have had Ray’s HVAC for our summer air conditioner issue and winter furnace issue. Both visits were very good experiences. Our capacitor failed to work in the hot summer and Rays dispatched a tech, replaced the capacitor and restored our air within an hour. Very nice tech and we were not encouraged to buy a new air conditioner. The tech was very informative and nice. This is a family operation with good hearts. Our extended family uses Rays HVAC as well. Take their advice. Our furnace finally quit, it was extremely old and unsafe. The Rays tech was very concerned and recommended a new furnace to get back on track. We are in that stage of the quote/install at the time of this writing. One final footnote, my wife was at work and received my call that the furnace was failing and a rep from her office heard the conversation. When she hung up with me, the rep shouted from the sales office, “Call Ray’s Heating and Air!” He lives in Schaumburg and obviously recommends them as well.
We have been using Rays for the 25 years when we lived in Schaumburg.. fixed our boiler.. put in new boiler & Air and assorted other helpful visits. His representative who came her yesterday did a great job checking our furnace & EXPLAINING all about it because we just moved in here in Huntley & some "stuff" on it was new to me. Now I know about it. Great Company
Ray's HVAC always does a great job. All their employees are very well trained.
The screen on my 6 year old Carrier thermostat was freezing up at times. They found it was still under my parts warranty and were able to quickly replace it.
How We Collect Reviews
Our reviews are collected from a variety of sources, including direct feedback from customers, responses to our service surveys, and comments left on independent review platforms. We strive to present a broad spectrum of opinions and experiences to provide you with an accurate picture of our services.
The Importance of Your Feedback
Your feedback is immensely valuable to us. It not only helps prospective customers make informed decisions but also enables us to continuously improve our services. Whether it’s praise for a job well done or constructive criticism, we welcome and appreciate all forms of feedback.
Responding to Reviews
Engaging with our customers is something we take seriously. That’s why we make it a point to respond to both positive and negative reviews. We believe in the power of open dialogue and are committed to addressing any concerns, questions, or commendations that our clients may have.
Thank you for visiting our reviews page. We hope the insights shared here will guide you in your decision to choose Ray's Heating and Air Conditioning The Original as your trusted HVAC service provider.